Cancellation Policy
1. Cancellation by User
Customers may cancel at any time. We do not charge anything if you cancel the order more than 48 hours before service delivery. If cancellation is between 24 and 48 hours before service delivery, 50% of the service cost will be refunded. If cancellation is within 24 hours, there will be no refund.
2. Cancellation by Service Provider
If a provider cancels the order, Care First will attempt to reassign the service to another provider. If not feasible, the user will receive a full refund.
3. Emergency Cancellations
In case of emergencies, such as accidents or hospitalizations, users may request a cancellation with supporting documents. Waiver of fees is at Care First’s discretion.
4. Refund Process
Refunds for eligible cancellations are processed within 48 to 72 hours to the customer’s wallet in the app. Notifications will be sent via WhatsApp or the app.
5. Service Disruptions
If a service is disrupted due to technical or weather-related issues, users will be notified immediately, and a reschedule or full refund will be offered.
6. Repeated Cancellations
Accounts exhibiting frequent last-minute cancellations may be flagged for misuse, which could result in temporary suspension.
7. Modification to Policy
Care First reserves the right to update this Cancellation Policy as required. Users will be informed of significant changes via app notifications or email.
8. Contact Support
For cancellation-related assistance, contact cancel@carefirst.com or use the in-app support feature.